There have been a lot of changes to the shopping world over the last decade. The move from in-store shopping to an online mega shopping experience has made automated shopping more ideal. The ability to shop using a device has made life more convenient, easier, and clear-cut. You know the prices, the calculator on the app tells you the expected shipping costs if any, and it makes shopping clear and concise.
Maybe the convenience to shoppers wasn’t the reason for self-check-out additions in the stores. Self-check-out allows for the store to have one or two employees watching over multiple check-out areas. Some big stores have also added the convenience of using their app to scan items while shopping and then using the scanner at self-check-out to complete the check-out process. This level of convenience for the customer with these additions helps lessen moving items in and out of the cart, in addition to fewer people handling items for those who are trying to limit that.
Why Receipt Checking?
With all of the technology for checking out with scales for measuring the weight of each item as you put it into a bag, cameras at self-check-out and all over the stores, and with the addition of apps for self-check-out convenience, why the receipt checking? Big box stores like Costco and Sam’s Club have receipt check out on the way out whether there is a self-check-out or a traditional check-out. If those big box stores have this gap, it isn’t surprising that other stores have added this. But this adds another stop and another touchpoint for those who are trying to limit contact.
Per one store, the policy for checking every receipt is to catch and deter shoplifting, and they check every receipt on the way out and are not targeting any individuals. Another store said the reason they check the receipts to make sure that people are not overcharged, not because they are worried about their customers stealing.
Self-check-out is a convenience they many enjoy. It is frustrating when the scales go off saying the item isn’t placed on it – come on machine, its toilet paper it isn’t heavy – and sometimes it is slower than the regular check out, but it is convenient. Will receipt checking prevent you from using self-check-out or using certain stores?